A breakdown of what's inside the maiLane client — and the platform underneath — organized by the jobs your team is trying to get done.
Triage in seconds with single-key shortcuts. ⌘ K opens the command palette from anywhere.
Clean, collapsible threads with quick context on participants and full message history.
The modern client basics — implemented with the polish you'd expect.
Instant search across every workspace inbox. Save views by status, sender, label, or rule.
Shared response templates with variables, approvals, and version history.
Schedule, RSVP, and view shared contacts without leaving the client.
macOS, Windows, iOS, and Android — with feature parity for the workflows your team uses most.
Use any standards-compliant client too. Apple Mail, Outlook, Thunderbird — all supported.
Drag-and-drop attachments, inline previews, and built-in large-file links up to 5 GB.
Run support@, billing@, ops@ or any team queue — directly inside the client your team already uses.
Assign threads to a teammate with one keystroke. See who's on what at a glance.
Leave a note on any message and loop in the right person — no forwarding required.
Track response time against SLAs, with at-a-glance queue health for managers.
Provision, transfer ownership, archive, or retire inboxes through policy-driven workflows.
Group inboxes by team, brand, or business unit. Each workspace gets its own scope and policies.
Auto-tag, auto-assign, and forward by sender, content, or header — composable and versioned.
Send matching mail to your own services via signed webhooks, with retry and replay.
Manage dozens of domains from one workspace, each with its own routing namespace.
Guided setup for SPF, DKIM, DMARC. Continuous monitoring with TLS-RPT and BIMI support.
Dry-run rule changes against the last 30 days of real mail before turning them on.
Replace ad-hoc forwarding rules with a clean, observable graph that's easy to audit.
SAML 2.0 / OIDC SSO with Okta, Entra ID, Google, JumpCloud. SCIM 2.0 for automated lifecycle.
Standard roles for admins, operators, viewers, and limited external collaborators — fully composable.
Passkeys, security keys, session controls, and IP allowlists on every plan.
Tamper-evident audit trail for every action. Stream to Splunk, Datadog, Panther, or your S3 bucket.
Configurable retention per inbox class, with legal hold and exclusions.
Stable REST API with idempotency, signed webhooks, and an OpenAPI spec for your own automation.